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Email List Common Problems

Common Problems

There are several reasons why you will not receive email from the ASK Email List. Here are answers to some of the most common problems:

Prob. I signed up for a list, but I'm not getting any emails.
A.

There are a few reasons this may be happening.

  1. Some lists will receive more emails than others. If you are a member of a list that does not have frequent updates you may have to check the website for updates. If you see something new and were not notified of it, see step 2.

  2. Mailbox is full. Email mailboxes can get full just like mailboxes at home. What happens when the mailman finds your mailbox is full? Your mail will be held until the next day. If the mailbox continues to be full, no new mail will be delivered. The same goes for email.

    Here are some steps to help you keep your email box clean:

    - Empty your trash. In most email programs after you delete an email from your "inbox" it will go to the trash (or "Deleted Items"). Unfortunately, that doesn't mean the mail is out of your email box. You have to delete the files from your trash as well.

    - Sent Items folder. The emails in this folder need to be deleted as well. Like the trash, the sent items folder can cause your mailbox to be full. Once you have deleted emails from this folder, be sure to delete them from the trash as well.

  3. Server down. The email server at your company may be having problems, or may not be set up to receive emails that "look" like they are coming from a Email List. Check with the tech support at your organization to be sure everything is working correctly.

  4. Incorrect email address. A common problem is that many users type the wrong e-mail address in the form when they sign up for the list.  If this occurs, then you will need to re-sign up.

  5. Email address has changed. If your email address changes at any time, please be sure to sign up for a list with your new address. Also, please be sure to unsubscribe from that list with your old address.
Prob. The Web page link in the email doesn't work.
A.

Occasionally, there may be a server problem that prevents a user from accessing our website. The best thing to do is try again at a later time. If the problem persists, please contact our EDI Helpdesk for assistance.

Prob. I want to unsubscribe from a list.
A. In every email you receive from an email List, there is a statement at the bottom that tells you how to unsubscribe.
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