Email List Common Problems
There are several reasons why you will not receive
email from the ASK Email List. Here are answers
to some of the most common problems:
||I signed up for a list, but I'm
not getting any emails.
There are a few reasons this may
- Some lists will receive more emails
than others. If you are a member of
a list that does not have frequent updates
you may have to check the website for
updates. If you see something new and were
not notified of it, see step 2.
- Mailbox is full. Email mailboxes
can get full just like mailboxes at home.
What happens when the mailman finds your
mailbox is full? Your mail will be held until
the next day. If the mailbox continues to
be full, no new mail will be delivered. The
same goes for email.
Here are some steps to help you keep your email box clean:
- Empty your trash. In most email programs
after you delete an email from your "inbox" it will go to
the trash (or "Deleted Items"). Unfortunately, that doesn't
mean the mail is out of your email box. You have to delete the files
from your trash as well.
- Sent Items folder. The emails in this folder
need to be deleted as well. Like the trash, the sent items folder can
cause your mailbox to be full. Once you have deleted emails from this
folder, be sure to delete them from the trash as well.
- Server down. The email server at
your company may be having problems, or may
not be set up to receive emails that "look" like
they are coming from a Email List. Check
with the tech support at your organization
to be sure everything is working correctly.
- Incorrect email address. A common problem is that many users type the wrong e-mail address in the form when they sign up for the list. If this occurs, then you will need to re-sign up.
- Email address has changed. If your
email address changes at any time, please
be sure to sign up for a list with your new
address. Also, please be sure to unsubscribe
from that list with your old address.
||The Web page link in the email
Occasionally, there may be a server
problem that prevents a user from accessing our
website. The best thing to do is try again at
a later time. If the problem persists, please contact
our EDI Helpdesk for assistance.
||I want to unsubscribe from a list.
||In every email you receive from an email List, there is a statement at the bottom that tells you how to unsubscribe.