July 26, 2017
Attn: New York Customers - Issue with rejected ITS claims with Member ID's less than 9 digits
A system issue was identified on 7/05/17 that caused ITS claims to incorrectly reject for the following error: A7:164:IL. The issue was resolved the morning of 7/26/17. Providers who believe they had claims reject in error should resubmit those claims and closely monitor the acknowledgements. If an accepted 277CA is not returned, please contact the EDI Helpdesk at 1-800-472-6481, opt 1, then opt. 1.
We apologize for the inconvenience.