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January 12, 2018

Attn: New York Customers - Issue with rejected ITS and FEP claims and Service Area Zip codes

A system issue was identified on 1/10/18 that caused ITS claims to incorrectly reject for the following error: A7:116 / A7:126:85 or A7:116 / A7:126:77.  The issue was resolved the afternoon of 1/11/18. Providers who believe they had claims reject in error should resubmit those claims and closely monitor the acknowledgments. If an accepted 277CA is not returned, please contact the EDI Helpdesk at 1-800-472-6481, opt 1, then opt. 1.

We apologize for the inconvenience.