July 31, 2025

Highmark Claims Processing Delay: June 23 – July 16

Some Highmark Blue Shield and Highmark Blue Cross Blue Shield claims submitted between June 23 and July 16, 2025, were delayed in processing due to a technical error. ASK is working with Highmark to reprocess these claims. Many of the missing files were successfully resubmitted by ASK to Highmark on July 24, 2025, with the remaining files to be resubmitted by August 1.

Actions To Take

• Providers should NOT resubmit missing claims sent between June 23 and July 16, 2025.  


• You may see claims that “deny” for duplication during the reprocessing process. There is nothing you need to do for those claims unless you have questions regarding the initial determination. In that case, you may send a claim inquiry to Highmark.

We are working to resolve this situation as quickly as possible and apologize for the inconvenience this has caused.

Thank you!