Do I have to backup my files?
PC-ACE has the capability to do system backup and restores. In the event of a system “crash” a complete database restore operation can be performed from the most recent backup. However, if you have not been backing up the system it is possible that all information entered into the software could be lost. You will be prompted to perform a backup each time you exit the PC-ACE program. You can either click on the “Cancel” to skip the backup or you can select a Destination Drive or Folder for the placement of the backup data and then click on “Start Backup” to initiate the process.
When attempting to print claims to paper, I receive a warning: Feature Requires Adobe Reader be installed, what do I need to do?
You must have Adobe Acrobat Reader version 4.0 or later loaded on your computer. The Adobe Acrobat Reader is available for download from Adobe (http://www.adobe.com). Before downloading close the PCACE software. When the Acrobat Reader is (ACRORD32.EXE) properly installed, PC-ACE will automatically detect and configure this path.
If you have Adobe Acrobat Reader version 4.0 or later already loaded and you are still getting this message you can manually find the path by doing a Search for ACRORD32.EXE and write down the path found, Example: C:\Program Files\Adobe\Acrobat6.0\Reader\AcroRd32.exe. Go to the PC-ACE toolbar and click on file, then click on Preferences, then click the Misc tab—Click the box to the right of the Adobe Acrobat Reader field and follow the path found in the search (using the example: in the Look In field, click the down arrow and find the C: double click, then find the Program Files folder and double click, find the Adobe folder and double click, find the Acrobat folder and double click, find the Reader folder and double click, find the AcroRd32.exe file and double click this should put the correct path in the Adobe Acrobat Reader field in the PC-ACE, click OK on the Preferences window.
The Adobe Acrobat Reader Version loaded on your computer must match the version listed in PC-ACE.
This information can also be found by going to Help on the PC-ACE toolbar, Help Topics, Index and then type Adobe in the search phrase window.
- After sending a claims file, is there a way to send claims again without having to retype them?
Yes, there is a way to avoid re-keying claims, please refer to Chapter 8e of the PC-Ace Manual. Click on the Professional claims icon or the Institutional claims icon and click on the “List Claims” option. This will open up the Claims List. Toward the bottom of the screen, there will be a “Location” box with a drop-down arrow. Change the location to “TR – transmitted only”. A list of all claims should be present.
To Reactivate the claims individually, put a check mark next to the claims that need to be resent. To Reactivate the entire transmission, go to Filter on the toolbar, click on Check All Claims From Selected Transmission. Then highlight the desired transmission file and click on Select.
Next, click on the “Actions” option listed on the menu bar. Choose “Reactivate all Checked Claims”. A confirmation box should appear asking if you are ready to reactivate all checked claims. Click OK.
This will move the claims from the “TR—Transmitted Only” location to the “CL—to be transmitted” location. The next step is to change the status from the “UNP” to “CLN”, which can be done by opening each claim, making any necessary changes and/or correction and then clicking “SAVE”. The claim file is then ready to be prepared and sent.
Can I resend an entire batch of claims?
If there are NO corrections to be made to ANY of the claims contained within the file you can resend an entire batch by clicking on the Professional claims icon or the Institutional claims icon on the toolbar. From the Claims Menu toolbar select Maintain and click on Transmission Log. Find the transmission needing to be resent and highlight the line, select Reactivate and Ok. This step will reactivate and prepare the claims to be resent. You are now ready to transmit your file.
- Can I copy a claim in PC-ACE?
Yes, a copy feature is present on the List Claims screen.
Select the claim you want to copy and press the Copy button at the bottom of the screen. A copy of this claim will appear on your screen. Change any information you need to and Save. This will create a new claim in the CL – to be transmitted location and leave the old claim in the TR – transmitted only location.
Will someone come to my office and train me on using PC-ACE software?
ASK does not provide on-site support for electronic submitters. The PC-ACE software is very user-friendly and we are able to easily provide support over the phone. The PC-Ace Manual is available to assist you in learning the software.
Can I transfer my patient and provider files into my PC-ACE software from another billing program?
This feature is not available. All provider and patient information will have to be entered into the Reference File Maintenance.
How do I change the Claims List Preferences?
From the PC-ACE toolbar, select File, select Preferences. Click on the Claim List tab, select Institutional or Professional. Click on the tab for the Claims View you want to change. In the Available Field List, highlight your selection and click the Arrow Key to move the highlighted selection to the Selected Fields column.
If you would like to change the order of the Selected Fields column, highlight the field name and click the arrow keys to move the field name up or down to the desired location in the list. Click OK to save the changes.
How will I know when updates are available to the PC-ACE software?
Sign up for the PC-ACE News E-mail list on our website. Complete this form with your information and then select PC-ACE News. Once you are signed up, any updates or news regarding the software will be sent to you via email.
If you do not have email/internet access it is your responsibility to check with ASK periodically (once per quarter) for updates.
NOTE: If you have questions or concerns about the software, please use the On-line Help feature shown in the example below.
If you need further assistance, contact the EMS Help Desk at 800-472-6481, option 1 and option 2, or via e-mail at email@example.com.